Email is the only channel.
We do not run a support desk, a chat widget, or a social DM queue. Keeping it to one channel means the messages that need a reply actually get one.
[email protected]Response expectation: within two business days for specific buyer questions and editorial corrections. Longer for partnership or guest-post inquiries — we triage those weekly.
Before emailing
Most buyer questions are already answered.
If your question is about plans, pricing, a specific comparison, or a niche workflow, there is almost certainly a page that answers it directly. Start there — it is faster than waiting for a reply.
Reach out for
Four reasons we reply fast.
A specific buyer question we haven't covered
Plan-fit for your exact business, niche snapshot availability, or whether a feature still ships the way the marketing page says it does. We'll answer the question or point you to the guide that already does.
Editorial corrections and pricing updates
If a guide is wrong, outdated, or contradicts what you actually see inside the platform, tell us. Factual corrections are prioritised over everything else — credibility is the whole point.
Partnerships, guest posts, or podcast pitches
If you run a publication, podcast, or community where a specific guide or calculator would fit, send the angle and audience size. Generic outreach gets politely declined.
Trial or Bonus Vault access issues
If you started the trial through one of our links and the Bonus Vault hasn't unlocked, include the email you signed up with and the approximate time. We'll verify the referral path and unlock access.
Do not reach out for
What belongs somewhere else.
- General GoHighLevel support — that belongs in the platform's own support channel, not with a third-party affiliate resource.
- SEO backlink requests, 'write for us' outreach, or tool-promotion emails. We don't respond.
- Freelancer pitches or agency-of-record proposals. We do our own implementation.
For platform-level GoHighLevel issues, use the in-app support widget or help.gohighlevel.com. We cannot access anyone else's sub-account.